Refund policy

Due to the nature of our products being homemade beauty items, we can only accept returns due to damage in transit. If there are product concerns, please contact us directly so we can assist. 


You can always contact us for any return question at soapure.net@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or soap). Please get in touch if you have questions or concerns about your specific item.